Data Deletion

Most data deletes itself

Eccos Cloud is a pass-through gateway, not an archive. Message content — incoming messages, outgoing messages, and the payloads in the delivery queue — is deleted automatically after 30 days by default (each business can configure between 7 and 90 days). Delivery records are then redacted, keeping only delivery metadata for up to 90 days. Details are in the Privacy Policy. The instructions below are for deleting data before those windows elapse, or for deleting everything tied to an account.

If you messaged a business on WhatsApp

If you are an end user — for example, a customer or patient who exchanged WhatsApp messages with a business that uses Eccos Cloud — the controller of your data is that business, not us. Please send your deletion request to the business you messaged; under the GDPR it must handle it, and we will carry out any deletion it instructs us to perform.

If you write to us directly, we will not ignore you: acting as processor, we will refer your request to the business concerned where we can identify it, and assist it in responding.

If you are a business using Eccos Cloud

Email hello@imsanti.dev with the subject “Eccos data deletion request”, from the contact address registered with your account, and include:

• The WhatsApp Business phone number connected to Eccos Cloud.
• The end-user phone number(s) whose data should be deleted, in international format (e.g. +34…) — or state that all stored data should be deleted.
• Whether your account configuration should also be deleted (full account closure).

We may ask a follow-up question if the request does not let us identify the data unambiguously.

What deletion covers

For the phone numbers concerned, we delete all stored inbound events, outbound messages, and delivery records — including the redacted delivery metadata. On full account closure we also delete the account configuration.

Timelines, and one honest caveat

We acknowledge valid requests without undue delay and complete the deletion within 30 days of receiving them.

One caveat, declared rather than hidden: the Cloudflare storage underlying Eccos Cloud keeps a 30-day point-in-time recovery history. Data removed from the live system can therefore persist inside that recovery mechanism for up to 30 further days before it becomes unrecoverable. During that window the historical copies exist only within the infrastructure provider’s backup system; they are not part of the live gateway.

Self-hosted deployments

If the Eccos gateway you interacted with is self-hosted, we hold no data at all — the deployment runs entirely on the infrastructure of the business operating it, and nothing ever reaches us. Please direct your request to whoever operates that deployment.

Related pages

Privacy Policy · Terms of Service · Aviso legal · About Eccos